Managed Services

The reality. EDI Outsourcing makes good business sense.

EDI software has become much less expensive to purchase than it was a few years ago and the cost to move EDI data has also significantly dropped. Yet, the hourly cost of EDI support resources and EDI consulting has declined little, if at all. Until now.

ESM delivers remote EDI support via highly skilled full-service consultants that are immediately available to address all of your EDI needs at a fraction of the cost of hiring a full-time specialist or consultant.

Benefits of ESM’s EDI Managed Services

• Provides expertise and special skills not available in-house
• Alleviates EDI staffing shortages
• Less expensive than hiring full time staff or on-site EDI consultant
• Reassurance of guaranteed service - Every task we perform is enforced by a Service Level Agreement according to your specifications.

Complete. Full Suite of EDI Managed Services

Trading Partner Enablement and EDI Mapping
Full end-to-end trading partner enablement services to handle even the most complex requirements with a quick turn around time.

• Installation of third-party EDI software
• Analyzing the EDI content, format, structure
• Setting up EDI maps
• Making changes to existing EDI maps
• Volume testing.

ESM also specializes in the migration of vendors/customers to EDI and Internet-based communications. ESM has partnership agreements in-place with both Cleo Communications and DiCentral to offer inexpensive EDI and Managed File Transfer solutions to trading partners.

Implementation

Seamless data interchange starts with properly building the EDI interchange interface. Programming languages include Java, .Net, etc. ESM realizes that while many business processes are common, every company has its unique nuances, and caters to this customization.

Migration and Upgrades

Upgrades, patches, and implementation of new EDI software are periodic requirements that ESM addresses very well. Our expert EDI support team has many of years experience in the best methodologies for these activities.

EDI Support Monitoring and Communication Management

Production monitoring and troubleshooting of your EDI and communication systems and logs are critical. ESM actively manages all of this activity under Service Level Agreement to ensure that your business uptime needs are met. 24 x 7 EDI support is available.

Training

New software and releases sometimes require additional training of your EDI support team/IT staff. ESM's deep knowledge of EDI software is easily transferred to the people who need it the most.

Custom Development

If you have a need that is not listed, look no further. ESM offers high quality, affordable custom development ranging from Microsoft SharePoint development and implementation service to Custom database application development, web-based user interfaces, .Net, C#, Java, and web services application development and more. Read our Custom Development page to learn more.

Cost Effective: Outsourcing EDI delivers savings in multiple ways.

• Allows you to keep the software infrastructure you’ve already invested in – ESM provides a less expensive option for EDI support
• Much less expensive than hiring full time staff or EDI consultant
• No minimum hourly commitment to get started – all ESM services are provided on an as needed time-and-material basis.

Today’s IT leaders are running the numbers and quickly realizing that outsourcing EDI is intelligent business decision. But it is not all about the bottom line, trust your EDI support to an experienced leader. Contact ESM today. Call 877-542-ESM1(3761) or email sales@esm-co.com